Legal Terms & Conditions

As a user of this website, you have agreed to the following terms (below). Additionally, as a veg box subscriber, you adhere to the following conditions (below).


1.1. To order from Austen’s Veg Box Co., you must register with us.
This is referred to as “account” throughout our website. However, this is not a credit account; payment will be required upon delivery of goods. This account can be set up by following the instructions on the website.

1.2. To register with Austen’s Veg Box Co. you must be over eighteen years of age or, if you are a business, you must be operated by a person over eighteen years of age.


2.1. When you register an account, you will be asked to set up a password to log in. You must not share this password and/or move items from one account to another.


3.1. You must update us with any change to these details within the deadlines specified on the website. You can make changes to your payment details by updating them in the ‘My account’ section of the website or by calling us via the contact details on the website.

3.2. If a payment has been rejected by your bank, we may suspend your ability to amend, cancel or add to your orders via our website. You must contact us to arrange payment and wait for that payment to go through before you can make changes to your order through the website again.

Additional Terms

4.1. Austen’s Group may, following written warning, at any period in time: 1) terminate your box subscription, 2) Remove you as a user, 3) Suspend and/or block usage.

4.2. As a customer, the rules regarding returns are as follows: 1) Users must give 3 days’ notice for veg box changes.¹ 2) Users cannot make changes to their box after 3 days.¹

4.3. I agree to the following data and cookie acceptance criteria: 1) Austen’s Group can track my usage to improve web performance. 2) Austen’s Group may store my personal information for orders and/or subscription(s) purposes.


5.1. This site and all materials, text, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names, logos, marks, formats, files, devices and links contained in it or linked to it (together “Content”) are protected by copyright, trade marks and other rights of intellectual property owned by us or licensed to us. Anyone accessing this site is entitled to view any part of it.

5.2. However, the Content must not be used nor reproduced (in whole or part) for any other purpose including on or in connection with another website or publication or for direct commercial gain. Furthermore, any links to this site must be notified to and approved by us before they are created or steps are taken to create the same.


¹ This deadline is not fixed and can be extended or shortened at any time. You will receive further information when you purchase a box subscription.